Frequently Asked Questions
Everything you need to know about shopping with HHGregg
What is the standard delivery timeframe for large appliances and TVs?
Most large appliances and televisions are delivered within 5 to 10 business days. Our local delivery partners will contact you 24-48 hours in advance to schedule a specific delivery window.
What is your return policy on electronics?
We offer a 30-day return policy on most electronics and appliances. Items must be in their original packaging with all accessories included. Please note that some items may be subject to a 15% restocking fee.
Do you offer professional installation services?
Yes, HHGregg offers professional installation for major appliances, including refrigerators, dishwashers, and laundry units, as well as wall-mounting services for flat-screen televisions.
Does my purchase come with a manufacturer warranty?
All new products sold by HHGregg include a full manufacturer's warranty. The duration and coverage vary by brand. We also offer HHGregg Premium Protection Plans for extended coverage beyond the manufacturer's term.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, and offer flexible financing options through the HHGregg Credit Card.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also track your order status directly on our website by visiting the 'Order Status' page and entering your order number and zip code.